Archived Press Releases 2009

John DiJulius To Kick Off Speaker Series 

Farmington, PA (November 3, 2009) —  In today’s competitive market, most businesses are seeking an edge or offering that will push them ahead of their competition, yet those same businesses are working with smaller staffs and smaller budgets which don’t allow them the time or resources to commit to discovering that edge.  Nemacolin Woodlands Resort believes that a face-to-face approach, developing partnerships and the power of referrals are key to improving any business of any size.  Nemacolin Woodlands is building on the beliefs and business mentality that have built the luxury resort over the past 22 years and instituting Nemacolin University.


Nemacolin University is a series of special seminars featuring renowned guest speakers and key members of the Nemacolin executive team.  “At Nemacolin Woodlands, we believe in a powerful and positive attitude and exhibit that attitude in everything we do from offering world class accommodations to providing an exceptional guest experience” explains Dennis Noonan, resort Vice President of Sales.   “We have learned what works and how to incorporate our strategies into each segment of the resort and feel that other businesses might benefit as well by meeting our partners and networking with industry leaders from around the country.”  

The first “class” will be held at Nemacolin Woodlands Resort on Monday, December 7 and will feature John DiJulius.  DiJulius, one of the leading authorities on customer service and best selling author of “What’s The Secret? To Providing A World-Class Customer Experience” will present an interactive seminar covering the ten commandments of providing world class customer service.  The seminar includes a continental breakfast as well as a deli lunch.    To enroll in Nemacolin University, please call 866.344.6957 or visit  Group and series discounts are available.


Nemacolin University will be back in session on March 9, 2010 focusing on financial and estate planning with Jack Alpern, the founder and shareholder in the Warren, Ohio law firm of Jack N. Alpern Co., L.P.A. and Joe Antenucci, professor and chair of the Accounting and Finance Department, Youngstown State University.   



  • Speaker/Workshop Facilitator - John DiJulius, keynote speaker, consultant, best-selling author, and entrepreneur has worked with companies like The Ritz Carlton, Lexus, Nordstrom, Starbucks, Hallmark, Panera, The Cheesecake Factory, Progressive, U.S. Bank, Nemacolin Woodlands Resort, Seattle’s Best Coffee, Chick-fil-A, Goodyear, Nestle and many more to help them continue to raise the bar and set the standard in customer experience. John has pioneered dozens of revolutionary customer service concepts and techniques that are easy to use, and simple to implement with a process that will not allow your organization to let these great ideas slip through the cracks.

    And John is not just telling others how to do it. Besides owning and running The DiJulius Group, he is also the founder and owner of John Roberts Spa’s 4 locations (over 150 employees) which he uses as his living laboratories to test his findings and theories. John Robert’s Spa has been named one of the Top 20 Salons in America.
    (A full biography of John DiJulius  is available online at



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