Nemacolin Institute: December 6, 2010  

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December 6, 2010

"From Sales Approach to Retaining...
The Ultimate Customer Service Experience"

Schedule:

Topic:  "Why Should I Buy From You?" The Answer Is..."
Learn the reasons why people buy and why they would buy from you.  We’ll explore the keys to being more persuasive when dealing with customers and prospective customers.  Also be prepared to rethink your sales approach; your methods might actually be hurting you!

Jim Gaffney's Bio: 

Having spent close to 20 years in the automotive and industrial services industry, owning or co-owning three different companies, Jim was responsible for developing sales and new business opportunities.  It was then that he realized that an innovative approach was long overdue.  "My goal was to find a way to sell more and sell more effectively and not look like everybody else in the field."

Today, as Managing Partner of Peak Performance Management, Jim has been actively working with many of Pittsburgh’s top companies. Areas of particular interest to many of his clients are; pipeline development, managing the sales process, client management, and sales management.

Click Here for a completed bio.

• Learn how to make price irrelevant.
• Make the customer experience you deliver your unfair competitive advantage.
• Learn how to create a world class customer service culture.
• Hire people with the service DNA.
• Have service recovery protocols in place to turn a bad situation into brand equity.
  
  

John DiJulius' Bio:

Known as "THE" Authority on World-Class Customer Service Experience, John DiJulius is redefining customer service in corporate America today.

John has solved the mystery of why companies like Disney can get 50,000 employees to deliver legendary customer service on a regular basis and why some companies can’t get a team of 12 to be consistent.

DiJulius has worked with companies such as Nemacolin Resort, The Ritz-Carlton, Lexus, Nordstrom's, Starbucks, Nestle, Marriott Hotel, Cheesecake Factory, Progressive Insurance, US Bank and more to help them continue to raise the bar and set the standard in customer experience.  

Click Here for a complete bio.
Click Here to view John DiJulius in action!

Price:
$79 Per Person
Includes : Continental Breakfast, Seminar and Deli Lunch.  Multiple ticket discounts are available.  Plus, Nemacolin will be offering a special Lodging rate for Nemacolin Institute attendees.



For more information, please contact a Resort Sales Specialist at 866.344.6957.