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Experience: Overview: FAQ

FAQ TOPICS

Accommodations
Reservations
Gift Certificates
Shopping
Art Collection
Dining
Golf
Spa
Recreation
Casino
Memberships
Miscellaneous



Accommodations
What time is check-in and check-out?
Check-in begins at 4:00 pm and 11:00 am is our designated check-out time.


Can I book a room reservation online?
Yes. Room reservations can be made Online from any page on the Nemacolin Woodlands Resort website.


Does your room rate include any meals?
Our published room rate is for one room, one night, double occupancy. We do, however, offer Specials & Packages year round. For complete details, please see our Specials & Packages page.


Do you offer special packages or discounts?
Yes. For a complete listing of seasonal and special event packages available, please see our Specials & Packages page.


From time to time, we offer special room discounts via our electronic newsletter, Great E-Scapes. To be updated with these special offers, Click Here to sign-up for our E-Newsletter.


W
hat is the difference between the Chateau Lafayette and The Lodge?
The Chateau Lafayette is a French Renaissance inspired hotel, while the Lodge exudes an English Country Cottage charm. Both are equally appointed with luxury furnishings and bedding, and share all of the same amenities.


Are more spacious accommodations available for families or groups of friends?
Yes. Our Townhomes offer two bedrooms, a full kitchen and 2 baths. We also offer private Luxury Homes, which feature between two and seven bedrooms. For more information on these accommodations, please visit our Accommodations pages.


Do you allow pets?
Yes, Nemacolin Woodlands Resort is proud to have received the designation of a PET PROUD® facility, incorporating pets into the daily activities of the family.  Nemacolin Wooflands, the region’s premier pet resort & spa, located just off of Route 40, features lodging, hydrotherapy, a state-of-the-art grooming salon, outside exercise areas and more.

Nemacolin Woodlands Resort welcomes only dogs that do not exceed 50 lbs.  Please contact a Reservations Specialist for more details. Pets are completely restricted from Falling Rock, the Club level of the Chateau Lafayette and Luxury Homes, golf courses, pool areas, fitness center, or any of the food and beverage areas at any time. Effective May 23, 2014, Pet Friendly lodging options will be limited to select townhomes.

Click Here to view our PET PROUD® policy.


Do townhomes have grills?
Grills are not provided at Townhomes.


Are rollaways permitted?
Yes, we have a one rollaway per room maximum at $10 per night.


What is the Resort Fee?
There is a $20 per day Resort Fee at Nemacolin Woodlands Resort.  This fee includes the following services:  valet parking, on property shuttle service, Fitness Center access, internet access, local and toll free calls, outdoor pool access, in-room coffee, newspaper and art tours.


Reservations
Do I need reservations for dining and other services?
We strongly recommend making reservations in advance for dining, golf tee times and lessons, spa appointments, activities and children's activities.  By booking in advance you will ensure a better opportunity to receive your desired appointments and times.  To make reservations please visit our Stay Planner or contact a Resort Sales Specialist at 866.344.6957.


What is your room cancellation policy?
For details on our room cancellation policy, please Click Here or contact a Resort Sales Specialist at 866.344.6957 for more information.

What are the Reservations Team's Hours of Operation?
Resort Sales Specialist are available during the following hours:
Monday - Friday:  8:00 a.m. - 10:00 p.m.
Saturday - Sunday:  8:00 a.m. - 8:00 p.m.
Reservations can be made online through our 24/7 Booking Engine.


Gift Certificates

How do I purchase a Gift Card?
Gift Cards are available for purchase Online, at our Experience Desks, or by calling 866.344.6957.  Gift Cards are available in any denomination, and can be redeemed for any service or amenity at Nemacolin Woodlands Resort.  This includes lodging, golf, spa, shopping, dining, etc. 

Please note when completing form:  We do not process delivery requests on weekends.  Any orders placed after 1:00 p.m. EST on Fridays will not be processed until Monday morning.


What are the Gift Cards terms and conditions?
Treat this card like cash.  For balance inquiry, please visit our Gift Card Balance Checker or call 800.422.2736.  This card cannot be redeemed for cash unless required by law.  This card does not expire, nor does Nemacolin charge fees for any reason.  Use of this card constitutes acceptance of these terms and conditions.

In case you want to combine some of the old with the new, below is the back of the old gift certificates:

  • Gift certificate must be presented upon check-in or purchase.
  • Certificate cannot be redeemed for cash and is void if sold, bartered or altered.
  • A facsimile or copy of this gift certificate is void.
  • Not responsible for lost or stolen certificates.
  • Advanced reservations are required where applicable.
  • To book your stay and/or service, call 800.422.2736 and ask to speak with a representative in our Reservations Department.

What forms of payment do you accept?
We accept American Express, MasterCard, Visa, Discover and Diners Club, US Dollars and Checks.

General Information
What is the mailing address for Nemacolin Woodlands Resort?
1001 Lafayette Drive
Farmington, PA  15437


Where is the Nemacolin Woodlands Resort located?
Nemacolin Woodlands Resort is located on U.S. Route 40, 10 miles east of Uniontown, Pennsylvania, and approximately 70 miles southeast of Pittsburgh, Pennsylvania.


What is the local telephone number for the resort?
724.329.8555



Shopping
Do you offer shopping at Nemacolin Woodlands Resort?
Yes! We have a variety of specialty shops located throughout the resort. Plus, you can shop online - Click Here.

For the outdoor sportsman, no visit is complete without a stop at Woodlands World in downtown Uniontown, Pennsylvania. You can also shop Woodlands World Online.


Art Collection
Where can I see the Hardy Art Collection?
The Hardy Family Art Collection is on display throughout Nemacolin Woodlands for the enjoyment of our guests. The collection ranges from rare Audubon Prints to works by contemporary masters. Complimentary art tours are given daily at 3:00 pm


Are any of the pieces offered for sale?
Yes.  Artwork exhibited in The Nemacolin Galleries is offered for sale. For inquiries on purchasing this artwork, please visit the Chateau Signature Shop. Also, many of the vehicles in the Auto Toy Store collection are also for sale. For additional inquiries, or purchasing from The Hardy Art Collection, contact dial 724.329.6425.


Dining
Do your Restaurants accommodate guests with food allergies and / or special diets?

Yes, Nemacolin Woodlands Resort understands and respects our guests that suffer from food allergies or have an adopted food lifestyle / special diet such as Vegetarian or Vegan.  Regardless of your dietary needs, we are committed to delivering the same dining experience that our guests have come to expect.  Therefore, please contact our Resort prior to your arrival to alert us of any food allergy or special diet requests.  Our Chefs are prepared to alter Menu items to accommodate your needs, at your request.


Golf
How many courses are available at Nemacolin Woodlands Resort?
We offer two championship courses, Mystic Rock and The Links, spread out across beautiful mountain landscapes. Both are open to the public. We also have an 18-hole miniature golf course, Fallingbrook, complete with sand traps and waterfalls.


What is the cart path rule for the day?
Each morning, the golf course Superintendent will determine whether or not we will be able to drive our golf cars out onto the fairways. Please call in the morning to determine our restrictions.


I am handicapped and would like to have a handicap flag, what do I do? And what does the handicap flag allow me to do?
We require a written doctors note or disability card in order to obtain a handicap flag.  Golf carts with handicap flags will be allowed the following guidelines:

  1. Players may drive carts inside cart paths but please return carts to the paths at the cart posts.
  2. Players may not drive closer than 10 yards from any green or fairway bunker.
  3. Carts must remain on the cart path in restricted areas. Such as par threes and holes designated “Cart Path Only”.

Each morning the course superintendent will determine whether or not handicap flags will be allowed for the day.


What is the pace of play for each course?
Each course is paced in between 4 to 4 ½ hours. We also will add an additional 30 minutes to the round if we are cart path only.

Does either course have GPS installed on the carts?
Yes. Both fleets of golf carts on Mystic Rock and The Links are equipped with GPS units for a much more enjoyable round of golf; track the distance to each pin, order food, alert the beverage cart and message the pro shop are just a few of the technologically advanced uses of our GPS system.  Additionally, Mystic Rock will have its own smartphone app for download (Search Best Approach on your smartphone for a list of golf course apps).


Can I bring a cooler filled with my own drinks and food to the golf course?
No, coolers and outside food and drinks are not permitted with the exception of bottled water.


If I have two juniors who do not have a driver’s license then how do I handle the golf cart situation?
If two juniors, neither of which possess a valid driver’s license, are accompanying an adult during a round of golf then one junior will need to walk. It is our recommendation to alternate holes for each junior to walk, or find an additional adult to fill the fourth player in a group.


Can we leave our clubs at the golf course during our stay?
Yes, we will be happy to store your clubs during the entire duration of your stay.  All clubs will be safely locked into our bag storage room at the end of each day. We will also gladly transport clubs to and from each course depending on your tee time schedule.

How long did Nemacolin Woodlands host the 84 Lumber Classic?
2003 - 2006

Who were the winners of each tournament?
2003 - J.L. Lewis
2004 - Vijay Singh
2005 - Jason Gore
2006 - Ben Curtis

How do I plan a golf event on either course?
For information regarding the hosting of a golf fundraiser, a corporate outing or as simple as a group of friends, please contact Will Clinch at [email protected] or 724.329.6457.  Several packages are in place to ensure competitive pricing and an overall golftastic experience!

Spa
Is the Woodlands Spa reserved for resort guests only?

No, the Woodlands Spa welcomes both day and resort guests.


Is there a minimum age requirement for spa services?
Yes, guests ages 16 and up may enjoy any of the services offered at
Woodlands Spa. The Kidz Spa accommodates children ages 5 - 15, and features age appropriate spa and salon services.


Is there a fee for using the spa if you are not receiving a service?
The Spa Fitness Center and Fitness Classes are complimentary for hotel guests, with or without Spa services.  For those guests wishing to use only the Spa facilities without Spa appointments, our Daily Spa Ritual Experience is available and includes use of indoor heated spa pool, whirlpool, steam and sauna areas, locker rooms, fitness center and fitness classes.  The Daily Spa Fee is $20 for Resort Guests and $35 for non-Resort guests. After 3:00 p.m. the half-day fee is $10 for Resort Guests and $15 for non-Resort Guests.


What is the check-in process?
Please arrive approximately 30 minutes prior to your first spa service or 15 minutes before a salon appointment.  Please remember that each appointment is precisely timed out and that a late arrival may cause a modification of your service.  In order to honor the next scheduled appointment, your service will end at the scheduled time.


What does the "Sound of Silence" mean?
To preserve an ambiance of peace and tranquility, The Woodlands Spa is a cell phone free environment.  Kindly turn off all cell phones prior to entering the spa.  We ask that you speak quietly throughout the spa, particularly in waiting areas and in treatment corridors.


What about gratuities?
For your convenience, a 20% service charge will be added to each service, inclusive of gratuity and tax.  This amount is completely adjustable based on your level of satisfaction with your service.


What is The Woodlands Spa Cancellation Policy?
If you must cancel or change your spa reservation, please notify us at least six hours prior to your scheduled appointment time to avoid a cancellation charge.  For package cancellations we require 24-hour notice.


What do I need to know about the complimentary Fitness Classes?
All fitness activities are for individuals 16 years of age and older.  We recommend bringing your own personal headphones for use on our Cardio Theater equipment.  Also, please be prompt as classes will begin on time.


Recreation
Are Nemacolin activities reserved for resort guests only?
No, Nemacolin's Adventure Center and Mystic Mountain welcome both day and resort guests.


What is there to do if it rains?

Nemacolin's Sundial Lodge is the perfect option for guests to escape the rain.  It is the central location for our Adventure Center and Mystic Mountain activities.  The Sundial Lodge also offers eight lanes of bowling and an arcade. Plus, many of our activities offer climate-controlled surroundings. The Woodlands Spa is a perfect example. We also have wine tastings, art tours, shopping and more.


Do you have any winter activities?
Mystic Mountain's Snowsports Center offers downhill and cross country skiing, snowboarding, snow tubing and snow shoeing. Youth programs are also offered for our younger guests, including Snow Camp.  Another popular option is dogsledding, which is offered during the winter months through the Wildlife Academy.


We want to bring our children, what is there for kids to do?
Nemacolin Woodlands Resort takes great pride in being a family getaway destination. Our Sundial Lodge is the center of all activities from Adventure Center to Snowsports at Mystic Mountain.  Many of our resort activities are centered on family fun.  Our Children's Activities offer programs for children ages 6 weeks - 15 years.  These programs include full days of safe, supervised, and most importantly, fun activities. For complete information on these programs, please visit our Children's Activities page.


Do you offer babysitting services?
Yes, babysitting services are offered through the Concierge. For reservations or more information, please call 866.344.6957, or email us at [email protected].


Memberships
Does Nemacolin Woodlands offer any type of memberships?
Yes. We offer annual Golf, Spa and Field Club Memberships.  For more information, please contact a Resort Sales Specialist at 866.344.6957.


Miscellaneous

Is Paradise Pool available for day guests?
We apologize, but the use of Resort pools are restricted to Resort guests only. We do offer access to the Woodlands Spa wet areas for day guests.  Daily Spa Fee is $35 for non-Resort guests. After 3:00 p.m. the half-day fee is $15 for non-Resort Guests.


How do I get from the townhouses or private luxury homes to the main hotel?
Shuttle service is provided on a complimentary basis to all outlets of the resort. For pick up at the Townhomes or Luxury Homes, please contact the Concierge at time of service request.


Are your townhouses for sale to private individuals?
From time to time, these privately owned townhomes are offered for sale by their owners through their realtor.


What kind of bird is Fatbird?
Our loveable mascot, Fatbird, has endeared himself to many guests over the years. Fashioned after the Botero sculpture at the resort's entrance, he is a plump little fellow with short legs. Fatbird loves to swim, ski, shoot sporting clays, golf, shop and horseback ride. But most of all, he loves to see guests enjoying themselves. He's a rare bird indeed!


Where did the name Nemacolin come from?
Nemacolin Woodlands Resort was named after Chief Nemacolin, a Delaware Indian chief.  Chief Nemacolin blazed the trail that later George Washington would travel through the Allegheny Mountains along what is now U.S. Route 40.  Click Here for more information regarding our resort's history.


Does Nemacolin Woodlands make donations to charitable organizations?
Donation requests are handled through the Nemacolin Woodlands Executive Office.  Donation requests should be submitted in writing, on the organization's letterhead, to:

ATTN:  Trisha Broadwater, Executive Assistant
Nemacolin Woodlands Resort
1001 Lafayette Drive
Farmington, PA 15437

Requests received are reviewed by the committee for the Hardy Family Trust and are responded to in approximately 4 - 6 weeks.

Gambling Problem? Call 1-800-GAMBLER.