Experience: Overview: FAQ
|Spa & Wellness|
What is the mailing address for Nemacolin Woodlands Resort?
1001 Lafayette Drive
Farmington, PA 15437
Where is Nemacolin Woodlands Resort located?
Nemacolin Woodlands Resort is located on U.S. Route 40, 10 miles east of Uniontown, Pennsylvania, and approximately 70 miles southeast of Pittsburgh, Pennsylvania. Click Here for a list of directions.
What is the local telephone number for the resort?
What time is check-in and check-out?
Check-in begins at 4:00 pm and 11:00 am is our designated check-out time. Check out policies can be found Here.
Can I book a room reservation online?
Yes. Room reservations can be made Online from any page on the Nemacolin Woodlands Resort website.
Does your room rate include any meals?
Our published room rate is for one room, one night, double occupancy. We do, however, offer Specials & Packages year round. For complete details, please see our Specials & Packages page.
Do you offer special packages or discounts?
Yes. For a complete listing of seasonal and special event packages available, please see our Specials & Packages page.
What is the difference between the Chateau Lafayette and the Lodge?
The Chateau Lafayette is a French Renaissance inspired hotel, while the Lodge exudes an English Country Cottage charm. Both are equally appointed with luxury furnishings and bedding, and share all of the same amenities.
Are more spacious accommodations available for families or groups of friends?
Yes. Our Townhomes offer two bedrooms, a full kitchen and 2 baths. We also offer Private Homes, which feature between two and seven bedrooms. For more information on these accommodations, please visit our Accommodations pages.
Do you allow pets?
Nemacolin Woodlands Resort is proud to offer pet friendly vacation options. Nemacolin Wooflands, the region’s premier pet resort & spa, features lodging, a state-of-the-art grooming salon, outside exercise areas and more. Select two-bedroom Links Townhomes are designated as "Pet Friendly" and welcomes dogs under 50 lbs. Please contact a Reservations Specialist for more details at 866.344.6957.
Click Here to view our Pet Friendly Agreement.
Do townhomes have grills?
Grills are not provided at Townhomes.
Is Room Service available to guests staying in the Two-Bedroom Townhomes and Luxury Homes?
Yes, Nemacolin Woodlands Resort’s Room Service amenity is extended to guests staying in our Two-Bedroom Townhomes and Luxury Homes. Room Service may be reached by calling extension 6140.
Are rollaways permitted?
Yes, we have a one rollaway per room maximum at $10 per night.
What is the Resort Fee?
There is a $20 per day Resort Fee at Nemacolin Woodlands Resort. This fee includes the following services: valet parking, on-property shuttle service, Fitness Center access (not inclusive of wet areas), wireless internet, local and toll free calls, outdoor pool access, in-room coffee or designated complimentary coffee areas, newspaper, 3:00 pm Art Tours Sunday - Friday, Fallingbrook Mini Golf, tennis courts and hiking / winter trails access.
Do I need reservations for dining and other services?
We strongly recommend making reservations in advance for dining, golf tee times and lessons, spa appointments, activities and children's activities. By booking in advance you will ensure a better opportunity to receive your desired appointments and times. To make reservations please visit our Stay Planner or contact a Resort Sales Specialist at 866.344.6957.
What is your room cancellation policy?
For details on our room cancellation policy, please Click Here or contact a Resort Sales Specialist at 866.344.6957 for more information.
What are the Reservations Team's Hours of Operation?
Resort Sales Specialist are available during the following hours:
Monday - Friday: 8:00 am - 10:00 pm
Saturday - Sunday: 8:00 am - 8:00 pm
Reservations can be made online through our 24/7 Booking Engine.
How do I purchase a Gift Card?
Gift Cards are available for purchase Online, at our Experience Desk, or by calling 866.344.6957. Gift Cards are available in any denomination and can be redeemed for any service or amenity at Nemacolin Woodlands Resort. This includes lodging, golf, spa, shopping, dining, etc.
Please note: we do not process delivery requests on weekends. Any UPS Postal Service orders placed after 11:00 am EST and any UPS – 2nd Day Air and / or UPS – Overnight Delivery orders after 1:00 pm EST will be processed until the following business day. Any overnight or second-day delivery orders processed after 1:00 pm EST Thursday will not be delivered until Monday.
What are the Gift Cards terms and conditions?
Treat this card like cash. For balance inquiry, please visit our Gift Card Balance Checker or call 800.422.2736. This card cannot be redeemed for cash unless required by law. This card does not expire, nor does Nemacolin charge fees for any reason. Use of this card constitutes acceptance of these terms and conditions.
Nemacolin Woodlands Resort Gift Cards cannot be used for any gaming activity at Lady Luck Casino Nemacolin. If you wish to redeem the gift card at Lady Luck Casino Nemacolin, it can be used for food and beverage purchases at Otis and Henry's and the Lone Wolf only.
Nemacolin Woodlands Resort Gift Cards cannot be redeemed at Wooflands Pet Resort and Spa or Woodlands Animal Care Center.
If you have a remaining balance left on an older gift certificate, please see a Nemacolin Experience Agent to combine and/or transfer to a Gift Card.
The following is stated on the back of the old gift certificates:
- Gift certificate must be presented upon check-in or purchase.
- Certificate cannot be redeemed for cash and is void if sold, bartered or altered.
- A facsimile or copy of this gift certificate is void.
- Not responsible for lost or stolen certificates.
- Advanced reservations are required where applicable.
What forms of payment do you accept?
We accept American Express, MasterCard, Visa, Discover and Diners Club, US Dollars and Checks.
Do you offer shopping at Nemacolin Woodlands Resort?
Yes! We have a variety of specialty shops located throughout the resort. Plus, you can Shop Online.
Where can I see the $45 Million Hardy Art Collection?
The Hardy Family Art Collection is on display throughout Nemacolin for the enjoyment of our guests. The collection ranges from rare Audubon Prints to works by contemporary masters. Complimentary art tours are given Sunday through Friday at 3:00 pm, and Art Extourdinaire Tours are offered Saturdays at 3:00 pm. For more information, please contact the Nemacolin Experience Desk at 724.329.6163.
Are any of the pieces offered for sale?
Yes. Artwork exhibited in The Nemacolin Galleries is offered for sale. For inquiries on purchasing this artwork, please visit the Chateau Signature Shop. Also, many of the vehicles in the Auto Toy Store collection are also for sale. For additional inquiries about purchasing from The Hardy Art Collection, please contact the Nemacolin Experience Department at 724.329.6163.
Do Restaurants accommodate guests with food allergies and / or special diets?
Yes, Nemacolin Woodlands Resort understands and respects our guests who suffer from food allergies or have adopted a food lifestyle / special diet. Regardless of your dietary needs, we are committed to delivering the same dining experience that our guests have come to expect. Our restaurants have separate Vegetarian and Gluten-Free menus prepared. Based on 72-hour advanced requests, our Chefs are equipped to alter menu items to accommodate guest’s needs. Prior to your meal, please alert your server of any food allergy you may suffer from including gluten, nut, shellfish, etc.
To better assist those with SEVERE food allergies, please contact Beth Guthrie, F&B Administrator at 724.329.6682, prior to your arrival. Nemacolin requests at least 72 hours in advance from arrival date for any last minute reservations requests.
How many courses are available at Nemacolin Woodlands Resort?
We offer two championship courses, Mystic Rock and The Links, spread out across beautiful mountain landscapes. Both are open to the public. We also have an 18-hole miniature golf course, Fallingbrook, complete with sand traps and waterfalls.
The resort celebrated a groundbreaking in July 2015 for a new Pete Dye designed 9-Hole addition to Mystic Rock. Learn more about the development Here.
What is the cart path rule for the day?
Each morning, the golf course Superintendent will determine whether or not we will be able to drive our golf carts out onto the fairways. Please contact a Nemacolin golf associate at 724.329.6111 in the morning to determine any restrictions.
I am handicapped and would like to have a handicap flag, what do I do? What does the handicap flag allow me to do?
We require a written doctors note or disability card in order to obtain a handicap flag. Golf carts with handicap flags will be allowed the following guidelines:
- Players may drive carts inside cart paths but please return carts to the paths at the cart posts.
- Players may not drive closer than 10 yards from any green or fairway bunker.
- Carts must remain on the cart path in restricted areas. Such as par threes and holes designated “Cart Path Only."
Each morning the course superintendent will determine whether or not handicap flags will be allowed for the day.
What is the pace of play for each course?
Each course is paced in between 4 to 4½ hours. We also will add an additional 30 minutes to the round if we are cart path only.
Are caddies available for our round of golf?
Absolutely. Expertly trained forecaddies and walking caddies are available on both Mystic Rock and The Links to enhance your golf experience during your stay with us. Caddies are mandatory on Mystic Rock except for twilight tee times. We recommend the use of a caddie; not only will you enjoy your experience that much more, but you will shoot a better score. Caddies give you yardages, read the greens, clean your clubs, track your golf ball's flight, rake sand traps, fix ball marks, fill divots and direct you through the course. For more information or to book a caddie, we recommend requesting our caddie service at least three days in advance by contacting our pro shop directly at 724.329.6111.
Do either course have GPS installed on the carts?
Yes. Both fleets of golf carts on Mystic Rock and The Links are equipped with GPS units for a much more enjoyable round of golf. Track the distance to each pin, order food, alert the beverage cart and messaging the pro shop are just a few of the technologically advanced uses of our Visage GPS system. Additionally, Mystic Rock will have its own smartphone app for download (Search Best Approach on your smartphone for a list of golf course apps).
Can I bring a cooler filled with my own drinks and food to either golf course?
No, coolers and outside food and drinks are not permitted with the exception of bottled water.
Are rental clubs available?
Yes, both courses have rental sets available in Mens right hand, left hand and Ladies.
Are lessons available at Nemacolin Woodlands Resort?
Yes, Nemacolin hosts one of the teaching facilities in the country. The Nemacolin Golf Academy offers a unique blend of golf instruction, club fitting and technology designed exclusively to help your game. The TrackMan® Golf Radar Solution provides our professional instructors with a state-of-the-art diagnostic tool that will measure everything in your swing as well as everything about the flight of your golf ball. From club and ball speed, distance, launch angles and spin rate, to swing plane, angle of attack, swing path and club face delivery, there is no aspect of your game or equipment we will not address. And all you have to do is hit balls and leave the rest to us! To schedule an appointment or for more information, please dial 724.329.6420.
How do I book a tee time?
Tee times can be booked Online or by calling the pro shop at 724.329.6111.
Can I rent a golf cart during my stay to drive around property?
No, golf carts cannot be rented. Both courses have a select number of carts that are needed for tee times.
If I have two juniors who do not have a driver's license, how do I handle the golf cart situation?
If two juniors, neither of which possess a valid driver’s license, are accompanying an adult during a round of golf then one junior will need to walk. It is our recommendation to alternate holes for each junior to walk, or find an additional adult to fill the fourth player in a group.
Can we leave our clubs at the golf course during our stay?
Yes, we will be happy to store your clubs during the entire duration of your stay. All clubs will be safely locked into our bag storage room at the end of each day. We will also gladly transport clubs to and from each course depending on your tee time schedule.
How long did Nemacolin Woodlands host the 84 Lumber Classic?
2003 - 2006
Who were the winners of each tournament?
2003 - J.L. Lewis
2004 - Vijay Singh
2005 - Jason Gore
2006 - Ben Curtis
Are memberships available for either course?
Yes, memberships are available for both Mystic Rock and The Links. Click Here for or more information about memberships or contact Zach Clabaugh at 724.329.6472 or via email.
How do I plan a golf event on either course?
For information regarding hosting a golf fundraiser, a corporate outing or a large group of friends, please contact Jordan Thomas, Director of Group Activity Sales, at email@example.com or 724.329.6271. Several packages are in place to ensure competitive pricing and an overall wonderful experience!
Spa & Wellness
Is the Woodlands Spa and Holistic Healing Center reserved for resort guests only?
No, our Spa Collection welcomes both day and resort guests.
Is there a minimum age requirement for spa and holistic services?
Guests ages 16 and up may enjoy any of the services offered at the Woodlands Spa.
Guests under 16 may receive specialty treatments and / or participate in classes at Holistic Healing Center. Adult supervision or participation may be requested and will be addressed on a case-by-case basis. For more information, please contact a Holistic Healing Center associate at 724.329.6411.
Our children's spa, The Grove, accommodates children ages 5 to 15, and features age appropriate spa and salon services.
Is there a fee for using the Woodlands Spa if you are not receiving a service?
The Spa Fitness Center and select Fitness Classes are complimentary for hotel guests, with or without services from our Spa Collection. For those guests wishing to use only the Woodlands Spa facilities without Woodlands Spa or Holistic Healing Center appointments, our Daily Spa Ritual Experience is available and includes use of indoor heated spa lap pool, whirlpool, steam and sauna areas and locker rooms. The Daily Spa Fee is $20 for Resort Guests and $35 for non-Resort guests. After 3:00 pm, the half-day fee is $10 for Resort Guests and $15 for non-Resort Guests.
Is there a Daily Spa Fee if you are receiving services from the Holistic Healing Center?
Our Daily Spa Ritual Experience at the Woodlands Spa is available to those who receive treatments at the Holistic Healing Center. Guests with scheduled holistic services must request a voucher from the Holistic Healing Center if they are planning on the use of our indoor heated spa lap pool, whirlpool, steam and sauna areas and locker rooms.
What is the check-in process at the Woodlands Spa?
Please arrive approximately 30 minutes prior to your first spa service or 15 minutes before a salon appointment. Please remember that each appointment is precisely timed out and that a late arrival may cause a modification of your service. In order to honor the next scheduled appointment, your service will end at the scheduled time.
What is the check-in process at the Holistic Healing Center?
Please arrive approximately 15 minutes prior to your first service. Please remember that each appointment is precisely timed out and that a late arrival may cause a modification of your service. In order to honor the next scheduled appointment, your service will end at the scheduled time.
What do I need to bring with me?
The Woodlands Spa provides a locked locker, robes, slippers, towels and many additional toiletries and amenities to use during your spa visit. We do not recommend bringing any jewelry or valuables to the Woodlands Spa or Holistic Healing Center. If you are a resort guest, we recommend to leave all jewelry and personal items in your room.
What does the "Sound of Silence" mean?
To preserve an ambiance of peace and tranquility, The Woodlands Spa and Holistic Healing Center are cell phone free environments. Kindly turn off all cell phones prior to entering the spa. We ask that you speak quietly throughout the spa, particularly in waiting areas and in treatment corridors.
What about gratuities?
For your convenience, a 20% service charge will be added to each service, inclusive of gratuity and tax. This amount is completely adjustable based on your level of satisfaction with your service.
What is The Woodlands Spa Cancellation Policy?
If you must cancel or change your spa reservation, please notify us at least six hours prior to your scheduled appointment time to avoid a cancellation charge. For package cancellations we require 24-hour notice.
What do I need to know about the Fitness Center or Fitness Classes offered?
Woodlands Spa fitness activities are reserved for individuals 16 years of age and older, unless otherwise noted. Guests under 16 may participate in Holistic Pathways classes at Holistic Healing Center. Adult supervision or participation may be requested and will be addressed on a case-by-case basis. Also, please be prompt as classes will begin on time.
We recommend bringing your own personal headphones for use on Cardio Theater equipment at the Woodlands Spa Fitness Center.
Are Nemacolin activities reserved for resort guests only?
No, Nemacolin's Adventure Center and Mystic Mountain welcome both day and resort guests.
What is there to do if it rains?
Nemacolin's Sundial Lodge is the perfect option for guests to escape the rain. It is the central location for our Adventure Center and Mystic Mountain activities. The Sundial Lodge also offers eight lanes of bowling and an arcade. Plus, many of our activities offer climate-controlled surroundings. The Woodlands Spa is a perfect example. We also have wine tastings, art tours, shopping and more.
Do you have any winter activities?
Mystic Mountain's Snowsports Center offers downhill and cross country skiing, snowboarding, snow tubing and snow shoeing. Youth programs are also offered for our younger guests, including Snow Camp. Another popular option is dogsledding, which is offered during the winter months through the Wildlife Academy.
We want to bring our children, what is there for kids to do?
Nemacolin Woodlands Resort takes great pride in being a family getaway destination. Our Sundial Lodge is the center of all activities from Adventure Center to Snowsports at Mystic Mountain. Many of our resort activities are centered on family fun. Our Children's Activities offer programs for children ages 6 weeks - 15 years. These programs include full days of safe, supervised, and most importantly, fun activities. For complete information on these programs, please visit our Children's Activities page.
Do you offer babysitting services?
Yes, babysitting services are offered through the Concierge. For reservations or more information, please call 866.344.6957, or email us at firstname.lastname@example.org.
Does Nemacolin Woodlands offer any type of memberships?
Yes. We offer annual Golf, Spa and Field Club Memberships. We also offer an Experience Membership, which allows you to enjoy all the resort has to offer. For more information, please contact a Resort Sales Specialist at 866.344.6957.
Is Paradise Pool available for day guests?
We apologize, but the use of Resort pools are restricted to Resort guests only. We do offer access to the Woodlands Spa wet areas for day guests. Daily Spa Fee is $35 for non-Resort guests. After 3:00 pm, the half-day fee is $15 for non-Resort Guests.
How do I get from the townhomes or private homes to the main hotel?
Shuttle service is provided on a complimentary basis to all outlets of the resort. For pick up at the any townhomes or private homes, please contact the concierge at time of service request at 724.329.8555. or by dialing extension "0" from your room's phone.
Are your townhomes for sale to private individuals?
From time to time, certain privately owned townhomes are offered for sale by their owners through their realtor.
What kind of bird is Fatbird?
Our loveable mascot, Fatbird, has endeared himself to many guests over the years. Fashioned after the Botero sculpture at the resort's entrance, he is a plump little fellow with short legs. Fatbird loves to swim, ski, shoot sporting clays, golf, shop and horseback ride. But most of all, he loves to see guests enjoying themselves. He's a rare bird indeed!
Where did the name Nemacolin come from?
Nemacolin Woodlands Resort was named after Chief Nemacolin. The Delaware Indian Chief blazed the trail that later George Washington would travel through the Allegheny Mountains along what is now U.S. Route 40. Click Here for more information regarding our resort's history.
Does Nemacolin Woodlands Resort make donations to charitable organizations?
Donation requests are handled through the Nemacolin Executive Office. Donation requests should be submitted in writing, on the organization's letterhead, to:
ATTN: Trisha Broadwater, Executive Assistant
Nemacolin Woodlands Resort
1001 Lafayette Drive
Farmington, PA 15437
Requests received are reviewed by the committee for the Hardy Family Trust and are responded to in approximately 4 to 6 weeks.