Experience the Unexpected…
Nemacolin Woodlands Resort has once again raised our standards of guest service and created the Nemacolin Experience. The Nemacolin Experience assists with all resort memberships and sells the newly created Experience Membership which offers special activity pricing and casino access for the member and one guest. The Experience also encompasses the guest loyalty and concierge staff providing additional service options for all resort guests.
As part of the Nemacolin Experience, the concierge will no longer be limited to traditional interactions behind a desk but encouraged to move throughout the lobby area greeting guests upon arrival and offering personal assistance throughout their stay. A special “hospitality tip line” will be installed allowing all resort associates to share guest requests and concerns.
To expose every guest to all facets of the resort, a new Nemacolin Experience Membership is available for sale in the Chateau Lafayette Lobby. This $45 annual resort membership includes casino access for the member and a guest as well as special member only pricing for a number of resort activities including golf at the Links Course and Mystic Rock, access to the wet areas and the fitness center at the Woodlands Spa and Adventure Center offerings. In addition to these special prices, Experience Members will receive numerous one time offers to be redeemed throughout the year. The Experience Memberships are also sold at the Experience Desk in Lady Luck Casino Nemacolin.
For more information, please contact the Nemacolin Experience Department at 724.329.6381.