FREQUENTLY ASKED QUESTIONS
Lady Luck Casino Nemacolin will be closed from 12:00 am until approximately 10:00 am on Thursday, March 16, 2017.
We appreciate your patience and apologize for any inconvenience.
Where can I purchase an Experience Membership?
You may purchase an Experience Membership at the Experience Desk in the Chateau Lobby and at the Experience Desk at Lady Luck Casino Nemacolin.
Can I purchase a membership as a gift?
No. The member must present a valid photo ID and signature at the time of purchase.
Can I bring a guest; if so, how many?
Valid resort membership holders may have one guest accompany them on the casino floor.
Can my guest leave and come back without me?
Your guest may leave the casino, but they are not allowed to re-enter the casino unless you accompany them.
Does my Experience Membership have anything to do with earning comps or free play at Lady Luck Casino Nemacolin?
No. This is strictly a resort membership. However, if you join Lady Luck’s Fan Club, your Experience Membership will entitle you to exclusive member offers and events.
Can a friend or family member use my membership card?
No. Memberships are not transferrable and when you apply your signature to the card, you agree that the transfer of the card may result in criminal penalties.
Will I need to carry photo identification with me if I have a verified membership card?
Yes. You can be asked to present your ID at any time and patrons who appear to be under the age of 30 will be asked routinely.